THEISFrequently asked questions. And straight answers.
Everything teams ask us – price, networks, production, team and data. Didn't find your answer? Write to us.
Pricing and invoicing. No small print.
A seat = one person on the team. Basic includes 5 seats, Pro 20 and Pro AI 50. Seats are not bought on top – when the team grows, you move up a plan.
Basic 499 CZK, Pro 2 999 CZK a Pro AI 9 999 CZK per month; Enterprise is bespoke. The only add-on is +100 GB of storage for 300 CZK per month. The full pricing
You can cancel any time in Admin → Billing. Access runs until the end of the paid period and we keep the data for another 60 days – you restore it and carry on where you left off.
Yes – you fill in your company and VAT number on the payment page and every invoice can be downloaded in Payment management.
The subscription is activated immediately and a wizard walks you through the setup – brand, team, connecting the networks.
Networks and publishing. To your own accounts.
Yes – it publishes to yours accounts (YouTube, Instagram, Facebook, TikTok, Threads and LinkedIn) stay yours. You connect them with a secure sign-in to the given network directly in the app.
Yes. You schedule it for Tuesday 18:00 – and at 18:00 on Tuesday the post goes out. No alarm clock, no export, no manual uploading.
YouTube video and Shorts, Instagram post / Reel / Story, Facebook page, TikTok, Threads and LinkedIn to a company page. Photos, carousels and videos.
You see it in THEIS right away on the post in question, together with the reason – and you can fix it and send it again.
Library and recognition. Everything you’ve ever shot.
One library for the whole organisation where everything lands – from an upload in the app, from your FTP server and from the link you send to the photographer. An event is only a filter, not a drawer, so you will find last year's shot this year too. It also spots a duplicate when someone re-saved or renamed it.
You add people to the organisation's register, each with a few reference photos. The system then recognises faces in new images and reads the numbers on shirts. Findings are only suggested – each one shows a confidence figure in per cent and is always confirmed by a person. Nothing is overwritten on its own and the whole thing can be left switched off.
When you match a person from the register with their THEIS account, they get a "you are in new photos" notification and can switch on a filter in the library Photos with me in them. We send one message per batch, not for every single frame, and only at sufficiently high confidence. Without a link to an account, the person in the photo is only labelled.
Yes, in two ways: a portal on your own domain (theis.cz/gallery/your-team) or one-time link with a password and an expiry. For each photo you can set whether it can be downloaded in full quality, only resized, or not at all. The watermark can sit in six positions. The public side also has a daily download cap, so that one heavily shared link cannot leak.
No. What is recognised is people from your organisation's register a numbers on shirts – we cannot search generally for "a shot with a ball". Search runs over names, descriptions, labels and over who the system recognised in the photo.
Yes, through an API. It returns a list as well as file addresses and can handle incremental downloading, so not everything is downloaded every time. A key can be limited to what is approved and public only. Ready-made sizes are served – original, 1600 px and thumbnail – nothing is recalculated.
Video production. Event mode.
Standard = social planner (planning, publishing, inbox, stats). Event mode adds the whole video production on top: a six-stage pipeline, production roles and automatic rendering with branding. More about production →
You upload the finished edit and THEIS bakes in partner logos, overlays and an end card by itself – in horizontal and vertical for Reels/Shorts. The editor does not have to sit at a computer.
We sit down over your process, set up series, roles and graphics and take the team through the first live run. Usually days, not months.
Team and roles. For the whole team and the client.
By plan: Basic 5, Pro 20, Pro AI 50, Enterprise by agreement. Roles decide who may do what – from the copywriter to management.
Yes – you send them a link, they go through the preview and click approval. Everything is recorded, with no sign-up needed.
Yes – web, iOS and Android apps with push notifications. You can approve and publish from anywhere.
AI connector. Your data, your assistant.
THEIS can be connected to an AI assistant you already use – Claude, for example. Instead of clicking through screens you simply ask in plain language: “How did Instagram do in August?”, “What has been sitting in production the longest?” The assistant pulls the data straight out of THEIS and answers from it. It is most useful for questions the app has no screen for – comparing periods, crossing stats across networks, searching through history.
It is not. No AI runs inside THEIS and nothing is sent from here anywhere. You use your own, on your side, and you pay for it yourself – THEIS only opens the door to your data. Anyone who does not want AI simply leaves the connector switched off and nothing changes for them.
No. The connector can read only. Nothing can be published, changed or deleted through it – publishing stays where it is visible what goes where and when, that is with the button in the application.
No. The query runs under that person's identity, so exactly the same permissions apply as in the app – anyone who cannot see another organisation in THEIS will not see it through the connector either. It is not a separate route to the data, it is the same view through a different door.
Key created by organisation administrator in Admin → AI connection. It is shown only once and only its fingerprint stays with us. Revoking is immediate, in a single click – the AI that was using it loses access at once.
Yes. Every read is written into the the activity log – who, which query and when. For a key you also see when it was last used.
Not from us, the connector is part of the subscription. You only pay for your own AI assistant, directly to its provider.
Data and security. Encrypted and in the EU.
On infrastructure in the EU. Transfer and storage are both encrypted and every organisation is strictly separated from the others.
No. Networks are connected through the official secure sign-in of the network in question – you enter your password directly with them, it never reaches us. All we get is permission to publish.
Directly in the app, or by following the instructions at theis.cz/smazani-uctu.
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